The Client means the person who makes the reservation and must be a minimum of 21 years old. By making such a booking the Client shall be deemed to have accepted the terms of these booking conditions.
Deposits and bookings.
No contract shall exist until a £100 deposit (or full payment) has been paid and a confirmation email has been sent.
The final balance is to be paid 4 weeks prior to arrival and if a booking is made within these 4 weeks then full payment is required. If payment is not received by the due date then we reserve the right to cancel the reservation without further notice, retaining deposits and the right to levy cancellation charges. There is no reminder except the email sent by the deposit confirmation.
Payment can be made directly via the site via Paypal or by UK or EU bank transfer, UK£ or Euro cheque.
Meet and Greet arrangements and times vary for each property and clients are advised of the arrangements prior to arrival.
Cancellation (all bookings).
Cancellation will only take effect when we receive written or email notification by the Client.
The following cancellation fees will become immediately payable:
Once deposit has been paid: deposit (£100)
Once full payment has been paid: (100%)
In the case that the Client cancels the accommodation, and if we refill the accommodation, we will refund the Client their monies less a 25% administration fee.
When we cancel or alter the holiday.
In the unlikely event that we have to alter or cancel your holiday the Client shall be offered comparable accommodation or a full refund, unless the cancellation or alteration is due to forces beyond our control of such as fire, floods, natural disaster, political unrest, riots, strikes, war or similar circumstances.
The Client must comply with the maximum number of persons allowed to occupy the accommodation. If numbers are in excess of the maximum occupancy, or those agreed on booking, the representative reserves the right to insist on the Client vacating the property or an extra fee be charged.
It is the Clients' responsibility to ensure that the accommodation is left in a clean condition, with replacement of all breakages, if this is not possible, the breakage should be reported to the Agent and paid for. The client must adhere to all accommodation exit regulations. We reserve the right to terminate the holiday of any Client whose behaviour or that of any of the Client's party is considered to be unacceptable.Any breakages incurred to the accommodation will be charged back to the Client.
If there are any problems about the condition of the accommodation and any inventory discrepancy, the Client should contact the Agent directly on a number which will be supplied at the time of booking.
We are a LYONESS Loyalty Card business merchant and offer 7% discount off to all Lyoness members. Not yet a member of Lyoness and would like to get a 7% discount off your present booking ? Just ask for a new membership card when making your booking. Membership is FREE!
(Lyoness cards can be used in local merchant stores but also vouchers /top up cards can be used in lots of large retail stores such as B&Q , Next, Argos, Boots, M&S )
We also offer a 7% loyalty discount for our returning guests if you have stayed in any of our holiday properties before.